Field Service Engineer North Midlands

Posted 04.09.24

Job Description Job Title: Service Engineer Reports to: National Field Service Manager Department: Engineering Date: 1 August 2024 Region: Northern Midlands M6 to M62 Crewe Stoke Chesterfield, Derby Benefits: Salary, Non- Guaranteed Overtime, Call Out, Recommendations Bonus, Holiday 24 - 26 days, Contributory Pension Scheme. Motivair Motivair is part of the Edwin James Group a multi-disciplinary £200m turnover” engineering services provider. Integrating Motivair into the portfolio aligns with the group's strategy of becoming a leading critical engineering services provider. Motivair's turnkey service model covers a range of products, including maintenance, project management, monitoring and technical support. As specialists in compressed air management, the company manages approximately 9,000 assets, serving clients in the industrial, infrastructure, utilities and defence sectors. Primary Objectives You will ensure you deliver high levels of service following the company’s established procedures by attending breakdowns, completing regular service calls, installation work as well as generating new business recommendations. The ability to work on a wide variety compressed air systems as well as screw compressors, along with the ability to perform technical assessment and appraisals of engineering equipment and requirements. Scope of Role Deliver a first-rate compressed air engineering service to customers throughout the UK, providing advice, diagnostics, routine maintenance and emergency help whenever/wherever needed. Act as an ambassador for Motivair through ‘word and deed’. Essential Job Functions • Familiar with compressed air equipment, its associated controls and its service and maintenance requirements. • Professional approach to work. • You will combine an engineering qualification with excellent interpersonal and IT skills and a desire to deliver world-class customer service through the provision of quality workmanship. • The individual will need to obtain site clearance for a number of high profile sites and pass a DBS check. • Be familiar with compressed air equipment, its associated controls and its service and maintenance requirements. • Be familiar with modern servicing and faultfinding techniques. • Awareness of electrical/electronic and PLC controlled systems and their testing and repair. • Good communicator. • Willing to work additional hours as required and take part in the on-call rota. • Ability to promote the company and to protect its interests at all times. Experience • Experience of a similar job function in a related field. • Electromechanical engineering background. • Ability to work with both low pressure and high-pressure machines. Miscellaneous • Home based and prepared to travel extensively in the UK and occasionally abroad as required. • Prepared to work long and unsociable hours as required. This will involve early starts and late finishes from time to time. • Prepared to attend customer meetings. • Clean driving license. • Able to complete administrative duties in accordance with agreed procedures. • Flexible approach to work. • Keen to learn new skills and undergo further training as needed. • Fit and healthy. • Must have own comprehensive variety of basic tools Main Duties • Complete service reports, timesheets, job sheets, and recommendations accurately and on time in accordance with laid down procedures. • Promote the company in order to secure opportunities for additional work. • Repair broken-down equipment under emergency call out schemes. • Support system commissioning and training activities. • Carry out equipment and system installation work at customer sites. • Complete appropriate risk assessment and method statement paperwork before commencing work. • Maintain good professional working relationships with all existing and new customers. • Act as an ambassador for Motivair Compressors. • Participate in the Call Out Rota as required. Other Duties • Maintain company vehicle in accordance with guidelines. • Ensure company property is always secure and that theft or abuse of company property is reported to the relevant authorities. • Be of smart appearance at all times and wear MCL work wear when on company business. • Provide feedback on any product design features causing maintenance or operational difficulties. • Ensure ongoing compliance with the company’s environmental procedures. • Ensure ongoing compliance with company’s Health and Safety procedures. • To always comply with relevant on-site health and safety requirements. • Submit expenses in accordance with company policy and ensure that expense documentation for team is detailed, documented, signed off before submitting to Finance. Qualifications required but not essential. Mechanical or electromechanical skills training or Apprenticeship. Benefits Package • A company vehicle will be provided to enable you to carry out your job functions. • Tablet and Mobile Telephone. • Overtime as required and agreed. • Contributory Pension Scheme. • Salary as detailed in your Contract of Employment. • Recommendation Bonus Scheme. • Fuel, Hotel and Company Credit Card provided. • Ongoing Training Person Profile Essential Desirable Education & Qualifications • Good GCSE results. Specialist Knowledge & Skills • Ability to work with compressed air equipment • Experience of Installations. High pressure air systems Seeks to use new technology. Interpersonal & Communication Skills • Excellent written and verbal communication skills. • High levels of attention to detail coupled with accuracy are essential. • Professionalism and self-awareness. • Personal integrity and confidentiality. • Driven, determined with a problem-solving mind set. Relevant Experience • Minimum 2 years compressed air experience in a service delivery role. • Clean Driving Licence. • Ability to use tablet and internet Additional Requirements • Willingness to develop knowledge and understanding of the services provided by Motivair. • Energy and drive with a result driven approach. • Good attendance record. • Demonstrates a positive approach to flexible working. • Working to and achieving deadlines. • Effective prioritisation and ability to ensure team follows company guidelines and procedures. • Evidence of working with a call out rota. • Evidence of working with HSQ&E requirements including RAMS Used to working in a fast-paced market and a company that specialises in solution sales. Accuracy and Attention to Detail • Strives to achieve excellent results. • Has keen eye for detail. • Willing to flag issues as they arise. • Good history of fixing machines/faults first time. Planning and Organisation • Good time management skills. • Ability to prioritise tasks and individual. • Ability to plan own workload and determine effective solutions. Employee: Signature: Date: Line Manager: Signature: Date: NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as agreed to meet the ongoing needs of the company.